Question 1

Is postage included?

Accepted Answer

Yes! As part of your monthly subscription, postage is included. We send your cards with Royal Mail second class, at least 5 working days prior to your event, to guarantee it arrives on time.

Question 2

Can I change my card design after I have set it up?

Accepted Answer

Yes! When you create a card, you have the option to Schedule the card to be sent or create it as a draft, to return to later. A Scheduled card can be edited or deleted up to 10 days prior to the day of the occasion.

Question 3

Do I choose the cards myself?

Accepted Answer

Yes! We have a large selection of cards for you to choose from, spanning all the different occasions! We are continually updating our cards to ensure that you have the best choice of cards to choose from.

Question 4

How do you post the cards?

Accepted Answer

All our cards are sent by Royal Mail 2nd Class delivery, at least 5 working days in advance of the occasion date. This way it ensures that it reaches your reciepient in time! But don't worry, if it gets there early, there's a little note on the envolope to make sure they don't open it until the right date!

Question 5

Can I upgrade my membership throughout an active year?

Accepted Answer

Yes! If you have an active membership and realise you need to upgrade to a higher tier, inside your profile is the option to change membership. Select this and change to one that better suits your needs.

Question 6

Am I locked into a contract?

Accepted Answer

No! Here at Cards Carousel we don't want our customers to feel trapped in a service that isn't meeting their needs. You are able to cancel your membership at any time and will only pay for what you have used and had not yet covered with your monthly payment. For example, if you choose to cancel after using 10 of your current annual card allocation, on a Silver membership - if you membership is far enough into the year to have covered the cost of what you have used, there will be no further payment required. If you have not yet covered the cost of what you have used in your subscription, then you will be invoiced the difference to cover what you have already used.  If you ever have any questions or concerns, then please always get in contact with us via our 'Contact Us' form. We are always here to help.